November 22, 2008

Clever, yes. Genius ... maybe not

My previous post, on the efficiency of the Apple Store tech department, was premature.

Was my MacBook fixed in less time than promised? Yes. Was it fixed completely?


When I retrieved it, the MacBook worked perfectly. But the bezel that connects the screen to the outer case was still separated, even though I had pointed out the problem to two people.

So I had to leave the MacBook at the store again.

When I picked it up the second time, all was well. Surprisingly, I was not charged for these repairs, despite my having told three people "I dropped it." Either droppage is covered under the warranty, or they gave me a freebie because it wasn't right the first time.

I only hit one other hitch with Apple's Geniuses. Since the MacBook had an all-new hard drive, the admin account was all-new also. Unfortunately, they didn't tell me what the admin password was, which made it impossible to install my applications.

Here are the instructions for resetting the admin password, if you ever need to.

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